|
Complaints Report
COMPLAINT FORMS BY LOCATION
DECEMBER 2001 - FEBRUARY 2002
| Birchington |
2 |
| Canterbury |
7 |
| Cliffsend |
2 |
| Herne Bay |
82 |
| Ramsgate |
309 |
| Sandwich |
1 |
| St Lawrence |
3 |
| St.Nicholas at Wade |
1 |
| Westgate |
12 |
| |
|
| Total 419 |
|
419 FORMS GENERATED 747 COMPLAINTS
CAUSAL FACTORS
DECEMBER
2001 - FEBRUARY 2002
| Noise |
379 |
| Pollution |
91 |
| Low Flying |
232 |
| Repeated Approaches |
5 |
| Off Route |
9 |
| Other |
2 |
| Not Related |
29 |
| Total |
747 |
LOCATION AND CAUSE
DECEMBER 2001 - FEBRUARY 2002
| Area |
N |
P |
LF |
RA |
OR |
O |
NR |
TOTALS |
| Birchington |
|
2 |
|
|
|
|
|
2 |
| Canterbury |
3 |
|
2 |
|
|
|
4 |
9 |
| Cliffsend |
1 |
1 |
|
|
|
|
|
2 |
| Herne Bay |
69 |
2 |
42 |
|
1 |
1 |
8 |
123 |
| Ramsgate |
290 |
86 |
172 |
5 |
2 |
1 |
17 |
573 |
| Sandwich |
1 |
|
1 |
|
|
|
|
2 |
| St Lawrence |
3 |
|
2 |
|
|
|
|
5 |
| St.Nicholas |
1 |
|
1 |
|
1 |
|
|
3 |
| Westgate |
11 |
|
12 |
|
5 |
|
|
28 |
| Totals |
379 |
91 |
232 |
5 |
9 |
2 |
29 |
747 |
COMPLAINT BY AIRPORT ACTIVITY
DECEMBER
2001 - FEBRUARY 2002
| |
N |
P |
LF |
RA |
OR |
O |
NR |
TOTALS |
| Depart Rwy 28 |
24 |
|
13 |
|
7 |
|
|
44 |
| Depart Rwy 10 |
150 |
19 |
58 |
|
|
|
|
227 |
| Land Rwy 28 |
116 |
67 |
96 |
|
1 |
|
|
280 |
| Land Rwy 10 |
54 |
2 |
44 |
|
|
|
|
100 |
| Training |
33 |
1 |
21 |
|
1 |
|
|
61 |
| General |
2 |
2 |
|
|
|
2 |
|
6 |
| Not Related |
|
|
|
|
|
|
29 |
29 |
| TOTALS |
379 |
91 |
232 |
5 |
9 |
2 |
29 |
747 |
TOP 11 LIST OF CONSOLIDATED COMPLAINTS
GENERATED
| 1 |
18-Jan |
01:13 |
Landing Rwy 28 |
8 |
|
| 2 |
10-Jan |
23:18 |
Departure Rwy 10 |
7 |
|
| 3 |
18-Feb |
17:05-17:54 |
Training Rwy 28 |
7 |
All Mr A |
| 4 |
04-Jan |
11:45-14:25 |
Training Rwy 10 |
6 |
5 - Mr E 1 - Mr A |
| 5 |
18-Jan |
13:06-16:37 |
Training Rwy 28 |
6 |
All Mr A |
| 6 |
26-Jan |
16:20-17:25 |
Training Rwy 28 |
6 |
All Mr B |
| 7 |
09-Dec |
22:42 |
Departure Rwy 10 |
5 |
|
| 8 |
10-Jan |
22:58 |
Departure Rwy 10 |
5 |
|
| 9 |
11-Dec |
08:07 |
Landing Rwy 10 |
4 |
|
| 10 |
20-Dec |
22:59 |
Departure Rwy 10 |
4 |
|
| 11 |
19-Feb |
08:57-09:22 |
Training Rwy 28 |
4 |
All Mr A |
MULTIPLE COMPLAINTS
(DECEMBER 2001
- FEBRUARY 2002)
| Mr A |
Ramsgate |
230 |
|
| Mr B |
Ramsgate |
37 |
|
| Mr C |
Ramsgate |
14 |
|
| |
|
|
281 |
| Mr D |
Herne
Bay |
34 |
|
| Mr E |
Herne
Bay |
16 |
|
| Mr F |
Westgate |
11 |
|
| |
|
|
61 |
| Of the total number of complaint forms
received |
419 |
| Multiple (more than 5 complaint forms in the
period) |
342 |
| Balance |
77 |
COMPARISON BETWEEN MOVEMENTS
AND COMPLAINTS
| Year
|
Movements
|
Complaints |
Regulars |
| 2000 |
27,255
|
1,435 |
1,124 |
| 2001 |
25,520 |
2,041 |
1,640 |
| |
-1,735 |
606 |
516 |
|